FAQ

Frequently Asked Questions (FAQ) - FuturoVibe

1. What payment methods are accepted?

We accept several secure payment methods:

• Bank cards: Visa, MasterCard, American Express.

• PayPal.

2. What are the delivery times?

Delivery times vary depending on the shipping method chosen:

• Standard delivery: 7 to 12 working days.

Delivery times may be longer during peak periods, such as the holiday season.

3. Can I change or cancel my order after I have placed it?

Orders are processed quickly, but we recommend that you contact us as soon as possible if you wish to change or cancel an order. If it has not yet been shipped, we will be happy to adjust it for you.

4. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track the progress of your package. If you have any questions regarding the status of your delivery, you can contact us at [ contact@futurovibe.com ].

5. What should I do if I received a damaged or defective product?

We apologize for any inconvenience. If you receive a damaged or defective product, please contact us immediately at [ contact@futurovibe.com ] with photos of the product, and we will proceed with a replacement or refund, whichever you prefer.

6. How can I return a product?

If you are not satisfied with your purchase, you can return a product within 7 days of receipt, provided that it is in its original condition, unused and in its original packaging. To initiate a return, contact our customer service at [ contact@futurovibe.com ].

7. Can I exchange a product?

We do not offer direct exchanges, but you can return the product within 7 days of purchase and place a new order for the item of your choice.

8. How can I contact customer service?

You can contact us at any time by email at [ contact@futurovibe.com ] We will endeavour to respond to your request as soon as possible.

9. How do I know if a product is in stock?

Available products are indicated as “In stock” on our site. If a product is out of stock, you can join our waiting list, and we will notify you as soon as the item is available again.